Australia is reachable

Medical Equipment Source, LLC was founded in January 2002. They are in our eighth year of business. They purchased their own facility in 2007 and are planning a physical expansion. They are currently located at 364 Mars-Valencia Rd., Mars, PA 16046.

Medical Equipment Source, LLC specializes in selling of new and refurbished histology, pathology, and cytology equipment to laboratories of all types and sizes. They also offer equipment and consultation for entire laboratory set ups.

With over 30 years of industry experience, the owner is a Board Certified Histotechnologist which enables the company to be astutely aware of their technologists needs. They can also guarantee that clients will receive the proper equipment for their specific lab applications.

The company has over 10 major categories of products and several manufacturers within each of those categories and is starting to become active in international markets.

The problem(s) the client faced:

The export activities were minimal and they were starting to develop according to inquiries they received on their website and from attending different conferences. The company was a reactive exporter. They needed clear information as of how to export and the steps to do that in compliance with U.S. export regulations. They also needed a smooth, international logistical operation that will minimize their time so they can focus on developing new customers and projects.

The assistance and help the SBDC provided:

Luigi and Wendy Mascio, owners of the business, approached the Global Business Program at the Duquesne University SBDC and wanted to become more active in exporting. Specifically they asked for information on Australia and on all aspects of exporting, such as incoterms, distribution strategies, and a referral into a freight forwarding and custom broker company. They also attended some training seminars at the SBDC and received SBDC consulting time to move in the right direction.

Outcome and impact of the assistance:

As a result of the information and contacts given to the company, lists of freight forwarder companies, and market research on Australia, exports to Australia started to pick up from zero to $25,000. The company projects export sales will grow around 5% in 2009.